Corona statement regarding JOWA supply of spares and service

JOWA Group wishes all our customers and their families keep safe and well in this difficult time.   At the moment JOWA AB Head office in Sweden is operating as normal. We are making our deliveries and continuing our production. Production at JOWA China continues as normal. Production also continues as normal at JOWA Germany. […]

JOWA Group wishes all our customers and their families keep safe and well in this difficult time.

 

At the moment JOWA AB Head office in Sweden is operating as normal. We are making our deliveries and continuing our production. Production at JOWA China continues as normal. Production also continues as normal at JOWA Germany.

 

We can also offer our spare parts supply as normal from our depots in Sweden, Germany, Holland, USA and China. Our depot in Singapore remains open. The team is working from home until 1st June 2020, but occasionally there will be somebody in the office for half-a-day usually during the morning. All deliveries and service jobs are still ongoing but do expect some delay. Please notice at least 3 working days in advance and no immediate urgent delivery.

 

Our American office has opened again on May 18th and the staff are in good shape and able to work approximately 80% at present.  JOWA Hellas (Greece) team members are working from home for the time being but are continually responding to emails.

 

JOWA Holland service is attending as normal in all Dutch ports including Rotterdam. At the moment service attendance is somewhat limited from our other JOWA Europe offices. We are offering remote trouble shooting as an alternative if a service engineer cannot attend in person onboard. Service attendance from JOWA China and JOWA Singapore continues as normal.

 

We encourage our customers to stay in close contact with their nearest JOWA office so that we can manage their valuable orders and service jobs.

 

Contact information for our JOWA offices can be found on https://jowa.com/contact/.

Share post with: